Privacy Policy

Debt Help Hotline ("we," "us," or "our") operates this website. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using this website and completing our eligibility check, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Eligibility check responses — your answers to our pre-qualification questions, such as your approximate unsecured debt range and whether you have steady income or employment.
• Contact information — your name, phone number, email address, and any other details you choose to provide.
• Communications — records of your interactions with us, including calls and messages.

We also automatically collect certain technical information when you visit our website, such as your IP address, device and browser type, pages viewed, referring URL, and approximate location. This information is collected using cookies and similar technologies.

2. How We Use Your Information

• To determine whether you may qualify for a debt settlement program.
• To connect you with a debt settlement provider or specialist who can review your situation.
• To contact you by phone, text message, or email about your inquiry, including through automated means where permitted by law.
• To operate, maintain, and improve our website and services.
• To measure the performance of our advertising and marketing campaigns.
• To comply with legal obligations and prevent fraud or misuse.

3. Advertising and Meta (Facebook) Platforms

We advertise on Meta platforms, including Facebook and Instagram. When you arrive at this website from a Meta ad, Meta and its partners may collect information about that visit and about actions you take here — such as starting or completing our eligibility check — through tools like the Meta Pixel, Conversions API, and similar technologies.

This information may be used by us and by Meta to:

• Measure the performance of our ads and understand which ads lead to inquiries.
• Build and target advertising audiences, including custom and lookalike audiences.
• Show you relevant advertising on Meta platforms and elsewhere.

Meta's handling of your information is governed by Meta's own privacy policies and your Meta ad settings. You can learn more and adjust your advertising preferences in your Facebook or Instagram account settings. We also honor your browser's Global Privacy Control (GPC) signal where applicable.

4. How We Share Your Information

We do not sell your personal information for money. We may share the information described above, including your eligibility responses and contact details, in the following circumstances:

• With debt settlement providers and partners — so that a qualified specialist can contact you and review your situation. These partners may contact you by phone, text, or email, and their own privacy policies apply to their use of your information.
• With service providers — vendors who help us operate our website, deliver communications, and measure advertising performance.
• With advertising platforms — including Meta, as described in Section 3 above.
• For legal reasons — when required by law, legal process, or to protect our rights, property, or safety and those of others.
• In a business transfer — in connection with a merger, acquisition, or sale of assets.

5. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to know what personal information we collect and how we use it.
• The right to request access to or a copy of your personal information.
• The right to request correction or deletion of your personal information.
• The right to opt out of the "sale" or "sharing" of personal information as those terms are defined under California law. We do not sell your personal information for money, but sharing data with advertising partners for targeted advertising may be considered a "sale" or "share" under some laws.
• The right to opt out of targeted advertising and to limit the use of sensitive personal information.
• The right to not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the details in Section 9 below. We will verify your request before acting on it, and we may need to retain certain information for record-keeping or legal compliance.

6. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate our website, remember your preferences, understand how our site is used, and measure and target advertising. You can control or disable cookies through your browser settings and your mobile device's advertising settings. Disabling cookies may affect how parts of our website function.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical measures designed to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send us sensitive information such as Social Security numbers, bank account numbers, or payment card details through this website or by text message.

8. Children's Privacy

Our services are intended for adults who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please start with our free eligibility check. It takes about 30 seconds, and qualified visitors are given a number to call during posted call hours. We do not currently offer email support.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of this website after changes are posted means you accept the updated policy.